Privacy Policy

Effective date: September 1st, 2026 | Last updated: September 1st, 2026.

The Bay (The Bay Golf Pty Ltd, ABN 17 694 477 766 respects your privacy. This policy explains how we collect, use, hold, disclose and protect your personal information. It applies to thebaygolf.com.au, our booking process, our venue at Unit 2, 102-106 Bath Road, Kirrawee NSW 2232, and our marketing.

We handle personal information in line with the Privacy Act 1988 (Cth) and the Australian Privacy Principles. Where we deal with people in the EU or UK, we also apply the relevant standards of the GDPR and UK GDPR.

Who we are

The Bay is an indoor golf simulator venue in Kirrawee, in the Sutherland Shire. For any privacy question, contact us at hello@thebaygolf.com.au or by post at Unit2, 102-106 Bath Road, Kirrawee NSW 2232.

What personal information we collect

We may collect:

Identity and contact details: your name, email address, phone number, and suburb or postcode.
Booking details: the bays, sessions, lessons, leagues or events you book, group size, and any preferences or access needs you tell us.
Payment information: card and transaction details are processed by our payment provider Square POS. We do not store full card numbers.
Membership and league details: where you join a membership or league, the information needed to run it.
Marketing preferences: your consent to receive email, SMS or other marketing, and your interactions with it.
Technical and usage data: IP address, device and browser type, pages viewed, and similar analytics data collected through cookies and tracking technologies.
Venue records: CCTV operates at the venue, recorded images for safety and security
Communications: records of your enquiries, reviews, and correspondence with us.

We do not seek to collect sensitive information. Please do not send it to us unless we specifically ask and you consent.

How we collect it

We collect personal information directly from you when you book, enquire, join a membership or league, attend the venue, or subscribe to marketing. We also collect it automatically through cookies and analytics when you use our website, and sometimes from third parties such as our booking platform, payment provider, or advertising platforms.

Why we use it, and our lawful basis

We use your personal information to:

take and manage your bookings, memberships, leagues and events
process payments and prevent fraud
respond to enquiries and provide customer service
send marketing you have agreed to receive, and measure its performance
improve our website, services and venue
keep the venue and our patrons safe, including CCTV where used
meet our legal obligations, including responsible service of alcohol and record-keeping

The lawful-basis labels above reflect GDPR and UK GDPR concepts and apply where that law is relevant.

Marketing communications

We only send marketing where you have opted in, in line with the Spam Act 2003. Every marketing message includes an unsubscribe option. You can opt out at any time by using that option or by contacting us. Opting out of marketing does not affect messages we must send about your bookings.

Cookies and tracking technologies

Our website uses cookies and similar technologies for functionality, analytics and advertising. These may include Google Analytics 4, Google Tag Manager, and advertising pixels such as the Meta Pixel. You can manage cookies through your browser settings and, where shown, through our cookie banner. Some features may not work properly if you disable cookies.

Who we share it with

We share personal information only as needed, with:

our booking platform, Alba – privacy policy here
POS – Squareup – privacy policy here
email, SMS and marketing tools we use to communicate with you;
analytics and advertising platforms, in line with your cookie choices;
professional advisers, such as accountants and lawyers, where required;
government or law enforcement bodies where the law requires or permits it.

We do not sell your personal information.

Overseas disclosure

Some of our service providers may store or process data outside Australia. Where this happens, we take reasonable steps to ensure your information is handled consistently with this policy and Australian law. For transfers covered by GDPR or UK GDPR, we rely on an appropriate transfer mechanism such as standard contractual clauses.

How we protect your information

We take reasonable steps to protect personal information from misuse, loss, and unauthorised access, including access controls and reputable third-party providers. No system is completely secure, so we cannot guarantee absolute security.

How long we keep it

We keep personal information only for as long as we need it for the purposes above, or as the law requires, after which we securely delete or de-identify it.

Your rights

You can ask us to:

access the personal information we hold about you;
correct information that is inaccurate or out of date;
delete your information, where we are not required to keep it
restrict or object to certain processing, including direct marketing;
receive your information in a portable format
withdraw consent at any time, where we rely on consent.

To make a request, contact us using the details below. We will respond within the time the law allows.

Children

Our website and marketing are aimed at adults. Younger guests are welcome at the venue with a responsible adult. We do not knowingly collect personal information from children online without parental involvement.

Data breaches

We comply with the Notifiable Data Breaches scheme. If a data breach is likely to cause serious harm, we will notify affected individuals and the Office of the Australian Information Commissioner as required.

Complaints

If you have a privacy concern, contact us first and we will work to resolve it. If you are not satisfied, you can complain to the Office of the Australian Information Commissioner at oaic.gov.au. If you are in the EU or UK, you may also complain to your local data protection authority.

Contact us

hello@thebaygolf.com.au | 0438 052 042 | Unit2, 102-106 Bath Road, Kirrawee NSW 2232.

Changes to this policy

We may update this policy from time to time. The current version, with its effective date, will always be on this page.