Terms and Conditions

Effective date: September 2nd, 2026 Last updated: October 7th, 2026

These terms apply to your use of thebaygolf.com.au, your bookings, and your visit to The Bay at Unit 2, 102-106 Bath Road, Kirrawee NSW 2232. By using our website or booking with us, you agree to these terms. In these terms, “The Bay”, “we” and “us” mean The Bay Golf Pty Ltd, ABN 17 694 477 766.

Bookings and payment

Bookings can be made through our website, which uses our booking platform, Alba. A booking is confirmed once you receive confirmation from us or the platform. Prices are shown at the time of booking and may change. Payment, including any deposit, is taken through our payment provider Square at the time stated for your booking type.

Changes, cancellations and refunds

You can change or cancel a booking subject to our cancellation policy. Cancellation before 4 hours allows you a refund.

Nothing in these terms limits your rights under the Australian Consumer Law. Where a service we provide is faulty or not as described, you may be entitled to a remedy under that law.

Using the venue

You agree to follow our venue rules and the reasonable directions of our team. This includes using equipment and simulators with care, supervising children in your group (minors must be accompanied by a responsible adult), and treating other guests and the team with respect. We may refuse entry or ask you to leave for unsafe, abusive or disruptive behaviour, without refund.

Alcohol and responsible service

We are licensed to serve alcohol and serve it responsibly under the Liquor Act and our licence conditions. License number – LIQ660039163 – You must be 18 or over to be served alcohol, and we may ask for valid photo identification. We may refuse service to anyone who is intoxicated or who cannot provide acceptable identification.

Equipment and damage

Please treat the bays, clubs, displays and equipment with care. You may be responsible for the cost of repair or replacement where loss or damage is caused by misuse, recklessness or deliberate acts.

Safety and assumption of risk

Indoor golf involves swinging clubs and physical activity. You take part at your own risk and agree to follow all safety instructions and signage. You are responsible for ensuring your group, including any children, plays safely. To the extent permitted by law, and subject to the Australian Consumer Law, we are not liable for injury, loss or damage arising from your failure to follow safety instructions or from risks inherent in the activity.

Memberships, leagues and events

Memberships, leagues, corporate events and private functions may have their own additional terms, which we will provide when you book or join. Where there is any conflict, those specific terms apply to that product.

Gift cards

Gift cards are offered in $50 and $100 denominations. Expiry Australian Consumer Law generally requires a minimum three-year expiry, where they can be spent on bay hire, food and drink. These are NOT refundable or exchangeable.

Photography and marketing at the venue

Photography & Video Policy

The Bay Golf welcomes guests to take photos and videos of their own experience and share them on social media.

To ensure everyone enjoys their visit, we ask that guests follow these guidelines:

Photography and video should be limited to your own group and bay wherever possible.
Please be respectful of the privacy of other guests. Avoid intentionally capturing people in other bays without their permission.
Photography or filming must not interfere with other guests’ enjoyment of the venue or create safety hazards.
Commercial photography, professional filming, live streaming for commercial purposes, or the use of professional camera equipment requires prior approval from management.
The use of drones is strictly prohibited anywhere within or around the venue.
Flash photography should be avoided where it may distract other golfers during their swing.
Management reserves the right to ask guests to stop photographing or filming if it impacts the safety, privacy or enjoyment of others.
CCTV operates throughout the venue for the safety and security of guests, staff and property.

From time to time, The Bay Golf may take photographs or video within the venue for promotional and marketing purposes. We will make reasonable efforts to avoid identifying individuals without their consent. If you do not wish to appear in promotional content, please advise a member of our team and we will respect your request where reasonably practicable

Intellectual property

The content on thebaygolf.com.au, including text, images, logos and branding, belongs to The Bay or its licensors. You may not copy, reproduce or use it without our permission.

Privacy

We handle your personal information in line with our Privacy Policy, available at /privacy-policy.

Limitation of liability

Our liability is limited to the maximum extent permitted by law. Nothing in these terms excludes, restricts or modifies any guarantee, right or remedy you have under the Australian Consumer Law that cannot lawfully be excluded.

Governing law

These terms are governed by the laws of New South Wales, Australia. You submit to the non-exclusive jurisdiction of the courts of New South Wales.

Changes to these terms

We may update these terms from time to time. The current version, with its effective date, will always be on this page.

Contact us

hello@thebaygolf.com.au | 0438 052 042 | Unit 2, 102-106 Bath Road, Kirrawee NSW 2232.